Welcome to CARMAKOMA’s FAQ! We’re here to make your plus-size fashion journey as smooth and fabulous as you are. Below you’ll find answers to our most common questions about shopping with us.
About CARMAKOMA
Who is CARMAKOMA designed for?
CARMAKOMA celebrates curves! We design exclusively for plus-size women who want fashion-forward clothing that fits beautifully and makes them feel confident. Our pieces are crafted to flatter your figure while keeping you stylish and comfortable.
What makes CARMAKOMA different from other plus-size brands?
We combine three special elements: (1) Clothing specifically engineered for curves, not just sized-up straight sizes, (2) A delivery experience designed for real women with busy lives, and (3) Transparent policies with no hidden fees. Every stitch is made with love in Seattle!
Products
What types of clothing does CARMAKOMA offer?
Our collections include:
- Dresses (perfect for work or special occasions)
- Jeans designed to celebrate your curves
- Pants & Leggings for everyday comfort
- Skirts that move with you
- T-Shirts & Vests for casual wear
- Tops to complete any outfit
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts rather than relying on standard sizing. If you’re between sizes or need personalized advice, our Seattle-based team is happy to help at [email protected].
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
- Express Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after processing. Perfect when you need something quickly!
- Free Standard Shipping: Via EMS for orders over $50, arriving in 15-25 business days after processing. Great for planned wardrobe updates.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey from our Seattle studio to your closet!
Do I need to pay customs fees?
International orders may require customs clearance, but don’t worry – we handle all the paperwork. Any customs fees would be the responsibility of the recipient according to your country’s regulations, but many orders pass through without additional charges.
Returns & Exchanges
What is your return policy?
We want you to love every CARMAKOMA piece! You may return items within 15 days of delivery if they’re:
- Unworn
- With original tags attached
- In original packaging
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. You’re welcome to place a new order for the correct size or style while your return is being processed. This ensures you get your preferred item as quickly as possible!
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Customer Service
How can I contact CARMAKOMA?
Our Seattle-based customer care team is always happy to help! Email us at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our team is available Monday-Friday, 9am-5pm Pacific Time. Emails received outside these hours will be answered the next business day.
Still have questions? We’re here for you! Reach out anytime at [email protected].
With love and fabulous fashion,
The CARMAKOMA Team